Customer Solutions Engineer

Polymarket is the world's largest prediction market platform, enabling individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. The company is growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source, with an ambition to become a ubiquitous beacon of truth in global media.Polymarket is building out its Engineering team to deliver white-glove support to its most active users. This role is for someone with a technical background who wants to work across multiple sides of the business — Product, Engineering, Sales, Support, and Compliance — with the main focus on delivering results for clients. The majority of your time will be spent understanding client needs, providing solutions, and shaping feedback into product decisions. You will act as a mini-founder within a mini-startup within Polymarket.The Customer Solutions Engineer will work closely with Polymarket's partners to ensure they get the most value from the platform. You'll manage the relationship from onboarding through long-term retention, resolve problems before they escalate, and use that first-hand knowledge to shape what is built next. Responsibilities include: owning a named portfolio of clients, managing relationships from onboarding through ongoing success; performing daily technical tasks such as pulling data from the platform, writing SQL against the warehouse, reading relevant code paths, and shipping fixes that unblock clients; translating real client pain into product insight, surfacing product gaps, tracking adoption signals, and influencing the roadmap; acting as the voice of the client, internally and externally, building trust with technical teams and business leaders; and turning great support into growth by driving referrals and ensuring a magical experience for sophisticated traders.