Our company

  • Alpaca

Your position

  • Incident Operations Commander — on-duty incident commander for Alpaca's critical incidents; lead cross-functional response to restore service quickly; ensure accurate severity, proper responders, timely updates, and actionable follow-ups.

Requirements

  • 4+ years commanding or co-commanding high-severity incidents in production engineering, SRE, or technical operations.
  • Directs technical responders under pressure without writing fixes; makes crisp severity and escalation decisions.
  • Instinctive command under pressure with ability to read dashboards and determine impact; clear communication with engineers, executives, and partner stakeholders.
  • Comfortable holding other teams to account during cross-region, follow-the-sun handoffs; understands FinTech concepts and API-driven platforms.
  • Experience with AI tools and agentic automation to reduce manual toil and speed up response; available for regional coverage window as part of global 24x7 roster.

Compensation & benefits

  • Competitive salary and stock options.
  • Health benefits.
  • One-time USD 500 home-office setup stipend; USD 150 monthly stipend via Brex Card.
  • Regional coverage window as part of a global 24x7 Incident Commander roster.