Job Responsibilities: Handle enquiries from internal users, submitted through internal systems or through in-person interactions; Assist with hardware provisioning and deprovisioning processes and manage asset inventory records; Troubleshoot software and hardware issues across endpoint devices; Install, configure, and maintain endpoint devices; Perform user account provisioning, including creating, modifying, and deactivating accounts as required; Escalate unresolved technical issues to Senior IT staff for further investigation and resolution; Participate in IT projects , including tasks such as developing automation workflows, implementing AI services, performing housekeeping tasks, and other initiatives; Participate in IT security initiatives, including patch management and adherence to security protocols; Execute additional tasks as needed to ensure the successful fulfillment of the above responsibilities.